Privacy Policy

Last updated: May 2026

Holiday Let Cleaners (“we”, “our”, “us”) is committed to protecting your personal information. This policy explains what data we collect, why we collect it, how we use it, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. What Data We Collect

We collect the following types of personal data when you use our website or contact us:

Contact information: your name, email address, and telephone number
Property details: information you provide about your property, such as location, size, and service requirements
Communications: the content of any messages you send us via our contact form or email
Technical data: your IP address and browser type, collected automatically when you visit our website

2. How We Use Your Data

We use the data you provide for the following purposes:

To respond to your enquiry and provide you with a quote for our cleaning services
To fulfil and manage cleaning appointments once agreed
To send you relevant communications about your bookings or our services
To comply with our legal obligations

We do not use your data for automated decision-making, and we do not sell or rent your data to third parties.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

Legitimate interests: responding to enquiries and managing our business relationship with you
Contract performance: where you have engaged us to carry out cleaning services
Legal obligation: where we are required to retain records for tax or regulatory purposes

4. Cookies

Our website uses a single session cookie to enable the contact form to function securely (CSRF protection). This cookie is essential to the operation of the form and is deleted when you close your browser. We do not use tracking cookies, analytics cookies, or advertising cookies. No third-party cookies are set by this website.

5. Third-Party Services

Our website uses Google Fonts, which loads font files from Google’s servers. This may result in your IP address being transmitted to Google. We do not control Google’s data processing. Please refer to Google’s privacy policy for details.

We do not use any analytics services, social media tracking pixels, or advertising platforms on this website.

6. How Long We Keep Your Data

We retain enquiry data for up to 12 months in case you return as a customer or request a follow-up. Data related to completed bookings is retained for up to 6 years to comply with HMRC record-keeping requirements. You may request deletion of your data at any time (see Your Rights below) and we will comply unless we are required by law to retain it.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to access: request a copy of the personal data we hold about you
Right to rectification: ask us to correct any inaccurate data
Right to erasure: request that we delete your personal data
Right to restrict processing: ask us to limit how we use your data in certain circumstances
Right to object: object to us processing your data for legitimate interests
Right to portability: receive your data in a portable format where applicable

To exercise any of these rights, contact us at quotes@holidayletcleaners.uk. We will respond within one calendar month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data. Our website uses HTTPS encryption, access to personal data is restricted to authorised personnel only, and enquiry emails are processed over encrypted SMTP connections. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page periodically if you have an ongoing relationship with us.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: quotes@holidayletcleaners.uk
Phone: 0333 567 2498